Payment Policy

Effective Date: August 15, 2025

1. Introduction

At Hot Tub Haven, owned and operated by HAVEN HYDRO HOT TUB LLC, we are committed to providing customers with secure and convenient payment options when shopping on our website:

https://hottubhavenstore.com

This Payment Policy explains the payment methods accepted, how transactions are processed, and the security measures we use to protect customer information.

2. Accepted Payment Methods

Hot Tub Haven currently accepts the following payment methods:

• Visa

• Mastercard

• American Express

• PayPal

All payments must be completed at the time of purchase.

3. Secure Payment Processing

All transactions are processed through secure payment gateways that follow industry security standards.

Security measures include:

• SSL encryption to protect personal and financial information

• PCI-compliant payment processors to ensure secure handling of payment data

Hot Tub Haven does not store full credit card details on our servers.

4. Order Confirmation

After completing your purchase, you will receive:

• an order confirmation email

• a receipt with your order details

If you do not receive confirmation within one hour, please check your spam folder or contact our support team.

5. Currency

All transactions on Hot Tub Haven are processed in United States Dollars (USD).

If your payment provider uses another currency, your bank may apply currency conversion fees or exchange rates.

6. Fraud Prevention

To maintain a secure shopping environment, Hot Tub Haven may perform verification checks on certain transactions.

Orders suspected of fraudulent or unauthorized activity may be:

• delayed for verification

• cancelled

• refunded if necessary

7. Payment Issues

If a payment fails or cannot be processed:

• please verify your payment details

• ensure sufficient funds are available

• contact your payment provider if necessary

You may also contact our support team for assistance.

8. Contact Information

Hot Tub Haven

Owned and operated by HAVEN HYDRO HOT TUB LLC

Address

207 Towne dr unit 1000, Elizabethtown, KY 42701

United States

support@hottubhavenstore.com

Website