Premium Canadian Hemlock Construction: Durable, aromatic, and naturally resistant wood enhances both performance and design.
Infrared Heating Technology: Provides deep, soothing warmth that promotes detoxification, muscle recovery, and improved circulation.
Spacious 3-Person Capacity: Designed with extra room for comfortable relaxation or family use.
Modern Control Panel: Simple computer panel allows easy adjustments to temperature and session settings.
Ventilation Window: Ensures fresh airflow during each session for a more enjoyable experience.
Stylish & Modern Design: Ideal for any home, spa, hotel, or wellness environment.
Easy Setup: Plug-powered design makes installation fast and hassle-free.
1-Year Warranty: Backed by after-sales support and free replacement parts if needed.
Specifications
Capacity
3 people
Material
Canadian Hemlock Wood
Heating Type
Far-Infrared (Electric)
Dimensions
47" D x 60"L x 75" H / 120 D × 152 L × 190 H cm
Weight
1250 lbs
Voltage
110V (Plug-powered)
Warranty
1 year (FREE)
*What’s Not Covered
The Hydro Haven Hot Tub warranty excludes normal wear, improper installation, misuse, unauthorized repairs, commercial use (unless specified), and damage from external factors like weather, fire, or pests.
Claims
Email support@hottubhavenstore.com with your name, order number, issue description, and photos/videos. We’ll review your claim and may repair, replace parts, or provide a full replacement.
Perfect For Backyard
When installation is needed call us to set it up.
1. Returns and Refunds
*Refunds are processed and will appear in your account within 30 days. If you need any help or assistance, do not hesitate to reach out.
1.1 Non-Defective Products
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All Sales Final:
- We only accept returns for defective products.
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Note:
- This policy does not affect your statutory rights under consumer protection laws.
1.2 Defective Products
If you receive a product that is defective or damaged, please contact us within 7 days of delivery to initiate a return or exchange.
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How to Contact Us:
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Email: support@hottubhavenstore.com
- Phone: +1-502-209-8884
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Options:
- Upon verification of the defect, we will offer one of the following solutions:
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Repair of the defective item.
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Replacement with a new item.
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Refund of the purchase price.
Refund Processing Time:
Refunds are processed and will appear into your account within 30 days.
2. Inspection Process
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Verification Required:
- All claims of defects must be verified by our team.
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What We May Request:
- Photos or video evidence of the defect.
- Additional details about the issue.
- Proof of purchase
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Next Steps:
- After reviewing the provided information, we will guide you through the next steps to resolve the issue promptly.
3. Non-Eligible Items
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Exclusions:
- Items damaged due to misuse, improper installation, or normal wear and tear.
- Products that have been altered or modified after delivery.
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Important:
- Such items are not eligible for returns, repairs, or refunds.
4. Final Sale and Exchanges
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Final Sale:
- All sales are considered final unless the product is deemed defective.
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Exchanges:
- We do not accept exchanges for non-defective products.
5. Legal Rights
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Statutory Rights:
- This policy does not limit or exclude any rights you may have under applicable consumer protection laws.
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Warranty:
- Any manufacturer's warranty that comes with your product is in addition to your legal rights.
Thank you for choosing Hot Tub Haven. We value your business and are committed to providing you with exceptional service.
Shipping policy
Welcome to Hot Tub Haven! We are committed to providing you with a high-quality shopping experience. Please read our Shipping Policy carefully to understand our procedures and your responsibilities regarding the shipment and delivery of your purchases.
Commitment
We are committed to providing full transparency regarding our shipping processes and any potential delays. You will be informed of the status of your order at every step of the way.
1. Order processing times
Orders are processed within 3-5 business days (Monday through Friday, excluding holidays).
You will receive a shipping confirmation email with tracking information once your order has been processed.
2. Shipping methods and costs
All shipping in the United States and Canada free of charge. For international orders, we charge a flat $2,999 fee. We use trusted shipping courriers to ensure that your products arrive at their intended destination quickly and safely.
3. Estimated delivery times
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Processing Time: 3-5 business days
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Transit Time: 15-60 business days
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Total Estimated Delivery Time: 18-65 business days
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Orders placed before 5:00 PM EST will be processed on the same day. Orders placed after 5:00 PM EST will be processed the following business day.
4. Address changes
To request a change in the address of delivery, please contact our customer service team.
Email: support@hottubhavenstore.com
Phone Number: +1502--209-8884
We will do our best to accommodate your request. However, changes cannot be guaranteed once the order has begun processing.
5. Order Cancellations
Orders can be canceled if they have not yet been processed for shipping.
If you want to cancel your order, please contact our customer service team as soon as possible.
6. Contact Information
For any questions or concerns regarding our Shipping Policy or your order, please contact us:
Email:support@hottubhavenstore.com
Phone Number: +1502--209-8884
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM EST
Thank you for choosing Hot Tub Haven . Your satisfaction is our top priority. We appreciate your business and look forward to serving you.
Note: This Shipping Policy is subject to change without prior notice. Please review this policy periodically for any updates.